Customer Experience

This blog features opinions, news and reviews in the area of customer experience.

August 24, 2018
Published by Umer Asif at August 24, 2018
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A Tale of two Customer Experiences

My review of two very different Customer Experiences delivered by Qatar Airways and Amazon, to demonstrate what the weakest link in CX delivery is. Published in CXM World. A Tale […]
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May 20, 2018
Published by Umer Asif at May 20, 2018
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New Islamabad International Airport is a Tale of Unfulfilled Potential

My Review of the New Islamabad International Airport Published in ProPakistani. New Islamabad International Airport is a Tale of Unfulfilled Potential    
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