This blog features opinions, news and reviews in the area of customer experience.
August 24, 2018
My review of two very different Customer Experiences delivered by Qatar Airways and Amazon, to demonstrate what the weakest link in CX delivery is. Published in CXM World. A Tale […]
May 20, 2018
My Review of the New Islamabad International Airport Published in ProPakistani. New Islamabad International Airport is a Tale of Unfulfilled Potential