This blog features opinions, news and reviews in the area of customer experience.
August 24, 2018
Published by Umer Asif at August 24, 2018
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My review of two very different Customer Experiences delivered by Qatar Airways and Amazon, to demonstrate what the weakest link in CX delivery is. Published in CXM World. A Tale […]
May 20, 2018
Published by Umer Asif at May 20, 2018
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My Review of the New Islamabad International Airport Published in ProPakistani. New Islamabad International Airport is a Tale of Unfulfilled Potential